Top questions
Primal is a Cryptocurrency cloud mining and trading service that offers an easy and safe way to purchase hashpower without having to deal with complex hardware and software setup. We offer hosted cryptocurrency trading services and a variety of trading related solutions to small and large scale customers. The combination of our algorithmic trading framework, trading and trading infrastructure, and proprietary trading farm-management software, Genesis Hive, quickly made us an industry leader.
Our team of trading experts with extensive knowledge of the digital currency sector specializes in building the most efficient and reliable trading facilities. Primal is also the founding partner of Logos Fund, the first ever Bitcoin trading Fund, which targets professional investors looking to gain access to Bitcoin’s and various other digital assets’ potential.
Our service was founded by the end of 2013 and with now over 2.000.000 users we are the world‘s leading multi-algorithm cloud trading service.
It’s quick and very easy!. As soon as we receive your payment. Your contract will be added to your profile, and you can immediately start investing. Depending on the blockchain algorithm you select and the associated trading service agreement you enter into, you can either invest in native cryptocurrencies directly or allocate your hashpower to other cryptocurrencies (marked with AUTO), and even choose a specific allocation for them. For example: 60% LTC, 20% BTC and 20% DOGE. The first trading output is released after 48 hours, and then a daily trading output will follow.
Remark: Every day your trading will be processed and sent to your account automatically in the following 24 hours after the trading day is over.
Please refer to section “When do I get my trading output?” for more details.
Besides the fact that we ourselves mine with the very same hardware that we offer to our clients, our capital is limited. We believe that Bitcoin and Altcoin trading is one of the best ways to receive Cryptocurrencies, however, we do not want to “put all our eggs in one basket”.
It is always possible that trading hardware crashes, slows down or completely breaks. In all these cases, our algorithms ensure that other investors are allocated to the relevant pools to fully compensate for possible hashpower loss. This way our clients will not lose a second of trading time.
For security reasons, we do not disclose the exact location of our trading farms. As of April 2015, we are operating several trading farms that are located in Europe, America and Asia. Electricity cost and availability of cooling are important, but not the only criteria. See our Datacenters page for more information.
We do not publish a list of pools we are using. Our main criteria for a good pool are: reliability, fee structure and reject rate. Going forward we will solo-mine a few coins (and pass the fee savings to our users!).
Our internal policy is: “be a good crypto citizen”. This means, that we will at least use two different pools (in some cases we use up to four) for each coin. This is to preserve the decentralized nature of the crypto networks! If we become aware that a pool is getting close to 50% share, we will switch away from it and use a backup instead.
On the first glance one might think that buying miner X is slightly cheaper than hosted mining. However, there are a number of “hidden” costs related to purchasing and maintaining a investor that change the economics significantly:
- Shipping costs: few merchants will cover this, but in most cases they will charge you extra.
- Customs dues / VAT: if it is an international delivery you will likely have to pay customs dues and VAT; generally this has a huge impact on the total cost of your mining equipment.
- Delivery time: when you pay for your device you have to wait until the miner is packaged and shipped; if it is held up in the customs this can take weeks. And during that time you cannot mine at all (“opportunity costs”). You have to wait and hope. And if the merchant has a stock shortage; it is you who has to wait. With Primal you pay and get your hashpower immediately online. No delays!
- Costs for additional equipment: when buying miners from larger retailers you often have to buy additional equipment like an extra PSU that matches the electricity specs for your country, control units and specific shelves to store them efficiently. This adds up significantly to the overall price for hashpower.
- Setting the system up: when the device finally arrived you have to assemble and configure it. Beginners often underestimate the amount of work and technical knowledge that is needed to bring the device up and optimize its settings. People that used the first ASICs spend days and weeks on it. In monetary terms this costs you twice: (i) your time and (ii) lost mining opportunity.
- Maintenance: hardware failures, outages and crashes could lead to downtimes between seconds and weeks. If your unit breaks you have to return it and start from scratch (by the way: check the guarantee time of your miner; it is often less than a year). With Primal you have a guaranteed uptime of 100%: in case one of your units fails another unit will be switched over and start mining for you the very same second.
- Electricity: having the machines at home not only brings heat and noise, but also an increase of your electricity bill; an important factor that many underestimate.
Please do not get us wrong: we do not want to discourage anyone from investing at home! We are often asked about prices and realized that many users do not know about all the hidden costs. If you compare the true costs, you will notice that our prices are very competitive. We want to provide you the best possible trading experience, so that you can focus on invest your favorite coins (and we take care of the rest).
You are able to invest Bitcoin and various altcoins directly via our trading allocation page*. The availability of cryptocurrencies you can invest depends on the contract you have chosen.
You must allocate your hashpower in order to determine the cryptocurrency received for your trading output. If no allocation has been made, the trading output will default to the following for the given blockchain algorithm:
- SHA-256 contract - Bitcoin
- X11 contract - Dash
- Ethash contract - Ethereum
- CryptoNight contract - Monero/Monero Classic
- Scrypt - Litecoin
- Equihash - Zcash
(*) “Primal Advanced Allocation” (special feature):
It allows you to get trading outputs in many different coins even if they are not invested directly by a certain algorithm. For example, you can get trading outputs in BTC while investing with an X11 algorithm! That is possible by investing the DASH coin directly, which is then automatically swapped to BTC by our algorithmic framework. The Allocation function is designed for customers to receive delivery of their mining results in their preferred cryptocurrency. We call it “mining BTC the smart way”. The same technique is also used to get mining results in LTC with a SHA-256 contract, etc.
Primal allows its clients to invest in different types of coins at the same time. You decide which coins you prefer and you can allocate hashpower accordingly.
Each trading algorithm is set up with a default delivery cryptocurrency. The Primal Advanced Auto-Allocation (in short “AUTO”) will apply to all cryptocurrencies which cannot be invested directly. In the user interface go to “trading Allocation” and choose the hashpower allocation that is best for you. When you are done press “save allocation”.
Remember that the cryptocurrencies marked with (AUTO) are not directly mined, as mentioned in the “What coins can I mine?” section of this Customer Service page.
In order to get the trading output, please ensure to add your wallet address(es) to your Primal profile. Find out more details about how to add your wallet(s) in the next section.
Most cryptocurrency protocols utilize different proof-of-work trading algorithms to enforce their blockchain rules. In the table below, you can see what type of architecture we deploy for investing the available cryptocurrencies. Please be aware that blockchain developers may make changes to features and specifications of the algorithm over time, which can result in the elimination of support for and/or a different use of chips utilized by Primal. You can find more information about that in the Terms of Service before purchase.
Additional information can also be found in this blog post: https://lp.primal-exchange.com/inside-the-rig-gpus-vs-asics
Since third-party calculators are a popular way of estimating mining performance, we have set up a Performance estimation tutorial on how to make your own calculations, along with the general explanation about potential trading scenarios.
When evaluating the benefits, please keep in mind that investing, and using our service, is subject to a daily maintenance fee (if applicable to your trading plan) which must be deducted from the daily trading rewards.
The results of cryptocurrency trading highly depend on the price and the network difficulties of the given cryptocurrencies that you are investing. Neither of those can be predicted, so each customer must make an independent decision about the benefits of cryptocurrency trading and, in doing so, should consider the risks and their own circumstance when choosing whether to invest.
Some of our products have a maintenance fee attached.
The maintenance fee covers all costs related to trading including, inter alia:
- electricity cost
- cooling
- maintenance work
- hosting services
The fee is fixed in USD but deducted from the daily trading rewards in the natively invested coin on a daily basis. You will find the maintenance fee details of your chosen contract in the Terms of Service before the purchase.
We currently accept the following payment methods:
- credit/debit card: Visa, Mastercard
- cryptocurrencies: Bitcoin, Ethereum, Dogecoin, Payeer, Perfect Money, Litecoin, Dash
Credit card purchase limits per user account:
- Successful purchases per day: 5
- Successful purchases per week: 10
- Minimum purchase amount: 10.00 USD
- Maximum transaction limit: 6,000 USD
- Daily purchase limit: 25,000 USD
- Monthly purchase limit: 25,000 USD
Cryptocurrency purchase limits per user account:
- Successful purchases per day: unlimited
- Successful purchases per week: unlimited
- Daily purchase limit: unlimited
- Monthly purchase limit: unlimited
NOTE: In some rare cases, some issuing banks may charge additional fees from customers who purchase Bitcoin or cloud trading services via credit/debit card. They call it ‘cash advance’. If considered, please contact your bank beforehand for further information.
In the menu “My Account” select “Settings” and then “Wallets”. Here you can set wallet addresses for each type of coin.
Important: Remember that you have to add a wallet for each coin selected in the “Mining Allocation” section
A trading day usually starts at 00:00 UTC and ends at 23:59:59 UTC so your miners will mine for you 24 hours a day and act exactly according to your settings (see “trading allocation”).
We have a lot of scripts running, and there are numerous checkups that are being done, which even include checking some parts of the process manually, to maximize trading outputs for our customers.
Therefore, as a result of that, the time between two outputs can (and will) occasionally be longer than 24 hours. On the other hand, it can also be shorter than 24 hours. The fact is, you will receive a trading output for each trading day. Please ensure that you provide a wallet address for each coin you mine.
Keep in mind that all of our trading outputs are daily and automatic, but the actual transfer to your wallet takes place when the balance reaches the minimum amount required for transfer.
Also, when you order via debit/credit card, your trading outputs will be held for 30+2 days, as stated in the Terms of Service. We do so because of fraud and security reasons. Once the month passes, the full amount will be released to the “Activity > My Activity” section (and to the wallet, if the threshold has been reached), and from then on you will receive a daily output.
In the meantime, you can see your accumulated trading outputs on your account under “Activity - My pending balance of trading outputs (paid with credit card)”.
For any further questions, feel free to contact us via our web form or the “Contact Customer Service” section on your Primal account.
Keep in mind that the quality and promptness of our response also depends on the request you have submitted. Our topic drop down menu has several options, and if the wrong form is used, it can delay the resolution of the ticket.
trading outputs are generated daily, but you will receive your outputs only once they have accumulated to a certain quantity. These minimum trading outputs are set in order to avoid that customers pay excessive fees for receiving small amounts in their wallets. Please visit the “My Account - Settings - Wallets” section of your account for further details.
When you purchase an Ether trading contract, you buy a share of a GPU (“graphics processing unit“) to mine Ethereum. The hashing algorithm used to mine Ether is called Ethash (or Dagger-Hashimoto).
Ethash requires the so called DAG file in order to perform the calculations. This file grows over time, which means that more operations for each hashing operation need to be performed. This means that the effective hashrate decreases a little each time the DAG file grows.
This has to be considered when comparing the theoretical output of your hashpower. Online calculators do not take this into account.
Also, please keep in mind that some of our products have a maintenance fee attached. Please refer to the pricing page for further information: https://www.primal-exchange.com/pricing.php
Please refer to our Affiliate FAQ in https://www.primal-exchange.com/affiliate-program.php. You will find very detailed information about the program there.
Please visit our blog to learn more about us:
https://primal-exchange.com/blog
Customer service is our highest priority! Making decisions is not only about having a good feeling but also about understanding the business concept in detail. Therefore, if you need any help, our agents are always available to assist you.
Feel free to contact us anytime via ticket from the “Contact Customer Service” section on your Primal account or our web form (at the bottom of this page). Since the quality and promptness of our response also depends on the request you have submitted, please make sure to choose the right service topic from our drop-down menu. If the wrong one is selected, it can delay the resolution of the ticket.
We are looking forward to hearing from you.
Frequently asked questions
Due to security measures, your account can only be unlocked by customer support. Please submit a ticket via the web contact form below (select: ‘My account - General - Unlock my account’) and we will unlock your account for you. Before submitting, make sure you enter the primary e-mail address of your Primal account, or else we won’t be able to help you.
For security reasons, we only allow the deactivation of the 2FA code through a personal dialog via ticket.
Please scroll down to the web contact form, select: ‘My account - General - Lost access to my device (I forgot 2FA code)’ and we will send you the instructions on how to confirm your account ownership. Before submitting the ticket, please make sure you enter the primary e-mail address of your Primal account, or else we won’t be able to help you.
For your security, we only allow e-mail address modifications after following an identification procedure. Please contact our customer service team via ticket for further information.
In case you have access to your primary e-mail, submit your request via your account under ‘My Account - Contact Customer Service’. Just select: ‘My account - General - Change my login email address’ in our topic drop-down menu.
In case you have lost access to your primary e-mail, submit your request via our web contact form below. Just enter your new e-mail address and select ‘My account - General - Lost access to my email‘ in our service topic drop-down menu.
We do not offer a wallet service as of yet, but you can find many wallets available online. There are many different wallet types and we do not favor any specific one. Please go to MY ACCOUNT / SETTINGS / WALLETS in your GMI profile and you will find a suggestion for every type of wallet. After you set up your address, keep in mind that sometimes it can take up to 48 hours for the change to take effect.
To create a Primal account, simply click on SIGN UP, enter your e-mail address and a secure password, and repeat the chosen password.
Read and agree to the Privacy Policy by checking the box (mandatory), and decide if you’d like to receive occasional e-mails about our offers and discounts (optional).
After you confirm the reCAPTCHA and click on ‘Sign Up‘, go to your e-mail Inbox and verify your e-mail address.* Once you click on the verification link, it will automatically log you into your Primal account.
*In case you did not receive a verification e-mail, please also check your Junk/Spam folder. If you cannot find the e-mail in any of the folders, please go to the Primal ‘Login‘ page, enter the needed info to log in, and there you will be able to select ‘Resend verification e-mail‘.
If you have decided that you want to delete your account and stop being a member of the Primal family, please contact our customer service using your primary e-mail address. Just select ‘My account - General - Terminate my account’ in our topic drop-down menu.
We wish you success in all your future crypto endeavors!
This may happen for a number of reasons. Please select one of the options below.
We do not have fixed release times, but you will receive an trading output within 24 hours after each trading day. An trading day runs from 00:00 to 23:59:59 UTC. Therefore, please allow up to 48 hours to receive your first trading output. After that you will get your outputs daily.
Exception: If you have bought an trading contract during presales, you will have a “pre-order” initially. Therefore, the trading process will start at the given launch date. This will be clearly communicated in advance.
Since the hashpower contract was purchased with a Credit/Debit Card, the trading returns are held for 30+2 days before being released to the ’Activity > My Activity’ section (and to the wallet, if the threshold has been reached). That is because of fraud and security reasons. Once the holding period passes, mining returns will be sent daily. The first mining output will show up after a maximum of 48 hours.
Keep in mind that all of our outputs are daily and automatic, but the actual transfer to your wallet takes place when the balance reaches the minimum amount required for transfer.
In the meantime, you can find your pending balance by going to “Activity - My pending balance of mining outputs (paid with credit card)”. During this time there will be no activity in the graphs.
Please, double check your wallet. To do this, go to My Account / Settings in your profile and click on the “Wallets” tab.
We do not have fixed release times, but you will receive an trading output within 24 hours after each trading day. A mining day runs from 00:00 to 23:59:59 UTC. We’ve got a lot of checks and scripts running, and our team is constantly trying to maximize the mining performance for our customers. As a result, the time between two mining outputs can be longer than 24 hours occasionally, but it might also be shorter. In any case, you will receive an output for each mining day.
Sometimes a transaction can also be delayed in the corresponding cryptocurrency blockchain. Your trading output will pop up in your wallet once it gets confirmed.
If you’ve owned Lifetime contracts and/or a contract with a daily maintenance fee, maybe the daily trading reward of your contract became smaller than the maintenance fee. This means, that the mining rewards produced by the mining machines associated to your contract do not cover the maintenance fee of these machines any more. As stated in the contract, if mining outputs are zero for over 20 (60 for new SHA-256 Open-ended contracts) consecutive days, the contract will be terminated. This situation might occur due to large increases in difficulty or low Bitcoin (BTC) vs USD rates. These factors cannot be foreseen or controlled by Primal.
This may happen for a number of reasons. Please select one of the options below.
When coins are released from the “My pending balance of trading outputs (paid with credit card)” section (after the pending period is over) to the “Activity - My Activity” section, only the coins that are being invested on the day of the trading output are released.
In order to release the rest of the pending coins, please go to trading Allocation in your profile, click on the specific product (SHA-256, X11, Zcash, Etash, Monero, or Scrypt), and allocate a minimum of 5% hashpower to the pending coins temporarily. This will release the coins in the following 48 hours. Remember to save the new configuration.
Since the hashpower contract was purchased with a Credit/Debit Card, the mining returns are held for 30+2 days before they are sent out to wallets (but only if the threshold for transfer is reached). This is because of fraud and security reasons. After this period has ended, trading returns are then daily. The first trading output will show up after a maximum of 48 hours.
You can find your pending balance by going to “Activity - My pending balance of mining outputs (paid with credit card)”.
During this time there will be no activity in the graphs.
We do not control the market evolution and thus we cannot control the trading rewards. There are certain factors which may affect your outputs depending on the product you have purchased.
This is the way your trading outputs will mostly vary:
1. It may happen that due to the lower trading output, the global interest in investing the natively invested coin of your contract diminishes. This would mean a decrease in the investing difficulty, which would also have a positive impact increasing your trading outputs. Conversely, if difficulty rises, your output will decrease.
2. If you change your allocation to any of the available AUTO coins (not natively invested), your invested outputs will be traded from the coin that is natively invested to the selected AUTO coin(s). Therefore, the exchange rate will affect your trading outputs.
Also keep in mind that some of our products have maintenance fees attached. You will find the maintenance fee details of your chosen contract in the Terms of Service before the purchase, or via our Pricing page: https://www.primal-exchange.com/pricing.php
For any further questions regarding your contract, feel free to contact us via our web form or the “Contact Customer Service” section on your Primal account.
Since third-party calculators are a popular way of estimating trading performance, we have set up a Performance estimation tutorial on how to make your own calculations, along with the general explanation about potential trading scenarios.
When evaluating the benefits, please keep in mind that investing, and using our service, is subject to a daily maintenance fee (if applicable to your mining plan) which must be deducted from the daily trading rewards.
The results of cryptocurrency trading highly depend on the price and the network difficulties of the given cryptocurrencies that you are investing. Neither of those can be predicted, so each customer must make an independent decision about the benefits of cryptocurrency trading and, in doing so, should consider the risks and their own circumstance when choosing whether to invest.
Please find the information in the table below.
The allocation is only reverting in appearance. Each time you click on ‘trading allocation’, you will be sent to SHA-256 by default. Thus, to see the allocation for X11, Zcash, Ethash, Monero, or Scrypt, please click on X11, Zcash, Ethash, Monero, or Scrypt at the top of the page. You will be shown the correct allocation.
Every algorithm can mine only certain cryptocurrencies directly:
- SHA-256 mines BTC and BCH
- X11 mines DASH
- Ethereum mines ETH and ETC
- Zcash mines ZEC
- Scrypt mines LTC and DOGE
- CryptoNight-R mines XMR
- CryptoNightV0 mines XMC
The other coins are marked with AUTO and they are not mined directly. In other words, trading outputs will be traded automatically from the invested coins to the AUTO ones at the exchange rate of that day.
Most cryptocurrency protocols utilize different proof-of-work trading algorithms to enforce their blockchain rules. In the table below, you can see what type of architecture we deploy for mining the available cryptocurrencies. Please be aware that blockchain developers may make changes to features and specifications of the algorithm over time, which can result in the elimination of support for and/or a different use of chips utilized by Primal. You can find more information about that in the Terms of Service before purchase.
Additional information can also be found in this blog post: https://primal-exchange.com/blog/inside-the-rig-gpus-vs-asics.php
As soon as you choose which coin you’d like to invest in, you can place your order:
- go to the BUY HASHPOWER section on your Primal account
- choose your payment method - Credit card (Mastercard, Visa) or cryptocurrencies
- use the checkbox and slider to choose your hashrate
- click on CONTINUE TO ORDER REVIEW
- insert the promo code in case you have one (you can get one from any other Primal customer - please check our Affiliate Program under ‘My Account - Affiliate’ for further details)
- Read the Terms of Service by clicking on CONTINUE - after you have read them, click on I AGREE
- you will be redirected to the payment screen
If you pay with cryptocoins, please transfer the right coin amount to the given address as fast as possible (if the order expires after sending your coins, please get in touch with Customer Service. They will approve your order manually).
If you pay with a credit card,
please ensure you follow the procedure and fill out ALL the details on the forms.
You may be asked to provide your personal identification by our credit card processor.
Your contract will be approved only once your credit card payment has been authorized.
Once paid, your order should be displayed as approved on your Primal account. If this is not so, please contact customer service via our web form or through the “Contact Customer Service” section of your account.
The cost is a one-off payment. In addition, some of our products have a daily maintenance fee, which is deducted from the daily trading rewards. You will find the details about upfront costs and fees in the Terms of Service of your contract.
Some of our products have a maintenance fee attached.
The maintenance fee covers all costs related to trading including, inter alia:
- electricity cost
- cooling
- maintenance work
- hosting services
The fee is fixed in USD but deducted from the daily trading rewards in the natively mined coin on a daily basis. You will find the maintenance fee details of your chosen contract in the Terms of Service before the purchase.
No refunds are accepted as stated in the contract.
Unfortunately, at the moment, that is not possible.
We are working on an AUTO-UPGRADE option that you will find on your dashboard. Until then, you can accumulate your trading outputs in your private wallet, and then use them to purchase a new contract.
We only allow 30 minutes for the payment in cryptocurrencies to reach our wallet. After this period, the order will expire. Please try again or contact our customer service team directly to help you set your order manually.
As soon we send out the coins, the transaction is within the blockchain waiting for confirmation. We can assure we send out the transactions with the proper fees but sometimes there are some delays in the blockchain. Unfortunately, we cannot accelerate this process from our end. Please keep in mind that some wallets only show the transactions once a certain number of blockchain confirmations have been reached.
If your contract is not approved, your credit card will not be charged in any case. It may happen though, that the money is retained in your bank. Please contact your bank for further information.
This is probably due to some of your contracts becoming inactive. This means that the trading rewards are not covering the maintenance fee of your associated machines any longer, and thus your contracts have been terminated. Please contact our customer service team directly for further information.
Unfortunately, it is not possible to switch contracts because trading machines have already been associated to it and the trading has started.
In some rare cases, some issuing banks may charge additional fees from customers who purchase Bitcoin or Cloud trading services using Credit Card. They call it Cash Advance. Please contact your bank beforehand for further information.
Your trading outputs will be sent automatically to your wallet once the minimum amount for transfer is reached. It is not possible to delay the mining output for security reasons. Please visit the “My Account - Settings - Wallets” section on your account for details regarding minimum transaction thresholds.
Currently Ethereum uses the Proof of Work concept, which means Ethereum is released gradually as a reward to investors that spent time and effort (and electricity) on finding blocks. This trading consumes energy and the developers of Ethereum have already mentioned that at some point they might switch the algorithm to the Proof of Stake concept, which, simply put, gives rewards to people who hold on to their Ethereum instead of giving rewards to those that invest. When that switch happens, investing Ethereum will no longer be possible. This might occur before the end of your Ethereum trading plan, but your hashrate will not be lost! Instead, we will reconfigure the underlying hardware to invest the most popular coin, and from then on your hashrate will be investing that other coin. Which coin will be the most popular is impossible to say. We will decide on that when Ethereum switches from PoW to Pos.
The specific duration of an Open-Ended contract is variable and determined by three factors: The trading difficulty, Bitcoin vs. USD exchange rates, and the daily maintenance fee. We cannot control the first two factors which are unpredictable, but we do always deploy the latest trading technology, and do our best to keep it running at their maximum capability for you.
The daily maintenance fee covers all ongoing costs for the hosting service, including electricity, cooling, and hardware maintenance work. It is deducted from the daily trading reward prior to delivery of your trading results to the “Activity - My Activity” section of your account (or directly to your wallet, if the threshold for transfer has been reached). In the event that the daily reward of your hosted trading is lower than the daily maintenance fee, the service may become inactive and your output will become 0.
After that, the contract will continue to invest for 60 days. That means that we will take care of the maintenance fee in the hope that your contract will become active again. This may happen if the trading network difficulty decreases and/or the Bitcoin price increases. If the contract does not become active within those 60 consecutive days, it will be terminated because the mining machines are consuming resources (electricity, cooling, hosting, servicing, etc.) which cannot be covered by their generated trading rewards.
Share it! Twitter, Facebook, your brother’s podcast or your mom’s blog - it doesn’t matter where, but get it out there!
It’s simple - anytime your referral uses your affiliate code, they’ll get a 3% discount on their purchase, and you’ll get a hashpower upgrade. The upgrade corresponds to your current affiliate rank - the higher your rank, the bigger the rewards! You’ll be notified by your registered email anytime someone uses your affiliate code.
Promo codes can be used for the purchase of all Primal plans, with the exception of 6-month trading plans.
At Rank 1 - our ‘Starter’ tier - you’ll get 2.5% of the quantity of hashpower purchased by your referral. For example, if someone purchases a 10 MH/s contract using your affiliate code, you’ll get 0.25MH/s for free - and they’ll get 3% off the total price. It’s a win-win situation!
Our tier-based program means you’ll level up based on your progress: the more you refer, the bigger the bonus. There are a total of eight ranks to achieve, each with a bigger reward than the last - and some very special rewards.
Your rank is based on the total amount your referrals have purchased over the last 100 days.
You start at Rank 1 - Starter. To move up in rank, you’ll need to collect a total of $100 USD in referred sales. If you refer $50 USD in sales in the two weeks, then another $60 USD in the third week, your total amount purchased by your referrals will be $110 USD - so you’ll hit Rank 2 - Copper. Six weeks later, your referrals might purchase another $400 USD - your total would be $510 USD, and you’d hit Rank 3 - Bronze.
Ranks are based over the last 100 days - that means they’re variable and your rank can ‘decay’ over time. Any referral’s purchase older than 100 days will be discarded, and your rank (and reward) adjusted accordingly.
You’ll see your current rank and total sales performance on your affiliate page.
Your affiliate ID URLs are personalized for you, to link across various services: websites, on your social media accounts, on email and forum signatures. It ties a user to a particular referrer, and is used when you create an account. This will tie all future purchases to the affiliate account, as long a promotional code isn’t entered.
The promo code, on the other hand, can be used with both a new account, and an existing one - simply apply the promotional code at checkout!
Remember - the promotional code will always take priority. If you sign up with affiliate A’s URL, and then apply affiliate B’s promotional code to get a discount - only affiliate B (and not affiliate A) will receive the hashpower bonus.
Sometimes, some of your sales will remain in ‘pending’. These will be credited appropriately once your referral’s purchase is finalized in our system - this can take up to 6 days.
Let us know! We really want to hear your feedback, and we mean that - so send your opinions, ideas and thoughts to [email protected] where you will get individual help and support. We’re constantly working to improve our program, and your feedback is needed to make it the best it can possibly be.
We have been in the trading business since 2014, which is unique in the cloud mining and trading business. We’re one the most reliable companies, and we are very serious about the business we’re in.
You can find out about our staff and management here: https://www.primal-exchange.com/about-us.php
To get an idea about our involvement, ideas and insights, check here: https://primal-exchange.com/blog
To get inside views of our datacenters, check here: https://www.primal-exchange.com/datacenters.php
You can follow our webinar in our Youtube channel → https://www.youtube.com/channel/UCRLAk9bSfVyIOWoKQx6DHPQ/videos
We’ve sent a Bitcoin to space! → https://youtu.be/VnSYVo_5dXM
These are our payment methods:
- credit/debit card: Visa, Mastercard
- cryptocurrencies: Bitcoin, Litecoin, Dash
Credit card purchase limits per user account:
- Successful purchases per day: 5
- Successful purchases per week: 10
- Minimum purchase amount: 10.00 USD
- Maximum transaction limit: 6,000 USD
- Daily purchase limit: 25,000 USD
- Monthly purchase limit: 25,000 USD
Cryptocurrency purchase limits per user account:
- Successful purchases per day: unlimited
- Successful purchases per week: unlimited
- Daily purchase limit: unlimited
- Monthly purchase limit: unlimited
Note that different limits may apply for our special offers.
Also, In some rare cases, some issuing banks may charge additional fees from customers who purchase Bitcoin or cloud mining services via credit/debit card. They call it ‘cash advance’. If considered, please contact your bank beforehand for further information.
If needed, please contact our Customer Service for details (via our web form or through the “Contact Customer Service” section on your Primal account).
Contact Customer Service
Keep in mind that the quality and promptness of our response depends on how accurately you fill out the Contact form. Our drop down menu has several options, and if the wrong topic is used, it can delay the resolution of the ticket.
We are looking forward to hearing from you!